FAQ

Is the Arc Assistant made in New Zealand?

It certainly is! At Arc NZ Baby we believe in more than just designing products in New Zealand, but in making them here too. The workmanship of the Arc Assistant is premium in quality! We also like to support 'the man next door'. In addition, making our kitchen helper stools in New Zealand also means we're not polluting the environment by shipping products thousands of miles. 

 

Do you have a physical shop offline?

As Arc NZ Baby is in its infancy we’ve launched solely online. This also helps us keep prices down for you. To help make your shopping experience easy, we have included photographs of our products from various angles. If you have questions we have included our 0800 number to assist you and please don’t hesitate to get in touch.

 

How do I know if my purchase is being processed?

Once you complete your order, you will receive a confirmation email.   

 

How can I pay for my products?

We accept payment via Visa and MasterCard, debit cards and Laybuy.

 

Can I use a discount code for my online order?

If you have a valid discount code, you simply need to type the discount code into the box named ‘Discount Code’ at the check out stage during your online purchase. Only one discount code can be used per order.

If our website is not processing or accepting your discount after a valid discount code is entered. Please email us your purchase order number and discount code to: info@arcnzltd.com

 

Can I track my order?

Absolutely you can. Upon product dispatch you’ll receive an email from us with your order tracking number and easy instructions for how to use your tracking number to track your order.

 

Does Arc NZ Baby have product warranties?

We certainly do, at Arc NZ Baby we offer you a 365 day warranty(*) from date of order for the person who places the order.

(*) The warranty covers manufacturing defects. The warranty excludes wear and tear or damage caused by use, accident or failure to follow warnings, assembly or maintenance instructions. 

 

How do I make a warranty claim?

Please email us at info@arcnzltd.com with your purchase receipt and photos of the defect and we’ll try our best to help you.

 

If the product I want is out of stock, can I still order it?

You definitely can still order it. We always include the dates online on our product pages for when products will be back in stock. If you order your product prior to the back in stock date, it will be dispatched to you on the back in stock date shown on the page.

 

Will I the product I order match how it looks in the photo on your website?

We’ve tried very hard to depict the products as they are, this is why we always use photographs of the actual product you’re ordering. We cannot account for slight colour variances that are apparent between computers and physical products.

 

Can I subscribe to receive updates from Arc NZ Baby?

Yes, we welcome you to join our Tribe. To do this, simply select the ‘Newsletters’ button at the bottom of our website and fill in your details. The Arc Assistant, our great new learning tower is the first of many more products to come. 

 

Can I un-subscribe from receiving updates from Arc NZ Baby?

Yes, definitely. To action this, you simply follow the instructions at the bottom of the email received from us.

 

Do I need to assemble my product myself?

Depending of which product you purchase, possibly. If you’ve chosen our hero product - The Arc Assistant, this requires very simple assembly (even my 94 year our Nana could have of done it).

* 90 seconds = Average assembly time

* 5 = The number of assembly steps

* Just hands = No tools or screws required

* Instructions = With your Arc Assistant you’ll receive clear written and pictorial instructions to guide you with the assembly.

* 39 seconds = Fastest assembly record shared with us, to date…

 

I think my product has a fault in it. What do I do?

At Arc NZ Baby providing our clients with the highest level of quality is extremely important to us. For this reason our Arc Assistant has been designed by us at Arc in New Zealand, developed and rigorously safety tested in New Zealand and made with love in New Zealand too. If you receive a faulty product from us, firstly we’re very sorry and will act quickly to help. To help us respond efficiently, please email us at info@arcnzltd.com and provide your order number and the name of the faulty product with a description of the defect (if you can please include photos, even better).

 

What do I do if I have been sent the wrong product?

If you receive the wrong product from us, firstly we’re very sorry and will act quickly to rectify this for you. To help us respond quickly, please email us at info@arcnzltd.com and provide your order number, the name and details of the incorrect product you received.

 

I saw a promotion on your Website and Facebook page the other day and now it’s not there. Will you run the same offer again?

We run promotions to help share our Arc NZ Baby love with you and to also spread the word about our hero The Arc Assistant. If a promotion is no longer visible online, this means it has finished. We’re always working on new and exciting promotional offers for you and your friends and family, so please check back on our website and if you’re keen, follow and like us on Facebook as it won’t be long until we’re sharing some cool activity ideas for making the most of your Arc Assistant or a new Arc challenge to win cool stuff.

If you’re keen to keep in touch, we welcome you to join our Tribe too. To do this, simply select the ‘Newsletters’ button at the bottom of our website and fill in your details.

 

I just purchased a product and now I see it is on special. Can I be refunded the difference?

The price of our products are what they were at the moment of purchase. We love to share our Arc NZ Baby love with lots of offers and promotions so please check back on our website and if you’re keen, follow and like us on Facebook as no doubt it won’t be long until we’re sharing some cool wholesome activity ideas for making the most of your Arc Assistant or a new Arc challenge to win cool stuff.

If you’re keen to keep in touch, we welcome you to join our tribe. To do this, simply select the ‘Newsletters’ button at the bottom of our website and fill in your details.

 

Where are your product dispatched from?

We are a New Zealand owned and operated company. We are proud that our Arc Assistant has not only been designed, developed and tested in New Zealand, but it is also 100% made in New Zealand too. We dispatch our products from Auckland.